Refund Policy
Effective Date: 15 May 2026
At KOLEKR Insights (accessible at kolekrinsights.com), we are committed to providing reliable services and a seamless experience for our users. We understand that certain situations may require a refund. This Refund Policy outlines the terms and conditions under which refund requests will be reviewed and processed.
Eligibility for Refund
Refunds may be considered under the following circumstances:
1. Duplicate Payments
- If a user is charged more than once for the same service or transaction.
2. Service Not Rendered
- If a paid feature or service is not activated or made available within the promised or communicated timeframe.
3. Technical Issues
- If verified technical errors on our side prevent the user from accessing or utilizing a purchased service or feature.
4. Cancellation Requests
- Subscription-related refunds will be considered only if requested within 7 days of purchase and if the service has not been fully utilized.
5. Change of Plan
- If a user upgrades or downgrades their plan, a pro‑rata refund may be issued for any unused portion of the previous plan, at our discretion.
Non-Refundable Items
The following items are not eligible for refunds:
- Free listings or complimentary services, as no payment is involved
- Partially used subscriptions or services nearing expiration
- Customized, tailor-made, or special packages created specifically for a user
- Services explicitly marked as non-refundable at the time of purchase
Refund Request Process
To request a refund, please follow the steps below:
Step 1: Submit a Request
- Visit the Contact Us page
- Select “Refund Request” as the inquiry type
- Provide the following details:
- Transaction ID
- Registered email address
- Clear reason for requesting a refund
Step 2: Verification & Approval
- Our support team will review and verify the request
- Additional information or clarification may be requested
- If approved, refunds will be processed within 7–14 business days using the original payment method
Important Notes
- Transparency: Refunds are issued only when requests meet the criteria outlined in this policy
- Processing Fees: Approved refunds may be subject to a minimal processing or transaction fee
- Technical Validation: All technical-issue-related claims are subject to internal verification
- Disputes: Any disputes related to refunds will be handled in accordance with applicable governing laws
Contact Us
If you have questions or require assistance regarding a refund, please contact us at:
insights@kolekr.com
— Team KOLEKR Insights
